Terms of Agreement

  • Conditions of Entry to Wingspan


    Due to site development, Wingspan is closed to visitors outside of hosting the flight display (11am to 1pm). For health and safety reasons, visitors must not be on site outside of these hours, unless invited by a staff member. Please do not be offended if we ask you to leave.

    For full conditions of entry download the PDF

  • Refunds & Cancellations


    We will happily refund booking cancellations when given at least 24 hours notice. We will also happily refund goods returned within 14 days of purchase if they remain in good unused condition. You will be credited with the price of the item less cost of postage. Please call to arrange (see contact details below).

  • Shipping & Delivery


    There are no overnight deliveries. Items are sent within 5 working days, please allow up to two weeks for delivery. Prices are inclusive of NZ wide postage and delivery only, unless stated otherwise. International shipping is not available.

  • Privacy & Security


    Wingspan will not sell, or allow third parties access to your information without your authorisation except where it is required by law. Wingspan takes all reasonable steps to ensure that your personal information is secure, and protects that information from misuse or loss, and from unauthorised access, modification or disclosure. Please note however that total security of data transmission over the internet cannot be guaranteed as being completely secure. Hence we cannot guarantee and do not warrant the security of information transmitted to us over the internet. You acknowledge that you do so at your own risk.

  • Copyright


    The content of our site is protected by copyright and no part of our site (including images) may be reproduced or adapted in whole or in part without our prior consent. All rights in this site are owned by Wingspan Birds of Prey Trust.

  • Payment Options


    We accept credit card payments online with PayPal secure processing. Alternate payment methods include:

    By phone: (credit card) (07) 357 4469
    Direct credit: Westpac 03-1545-0006730-00 please enter your surname and item ordered in the particulars for office tracking purposes.
    Donate through PAYE in the workplace (New Zealand residents and citizens).

    International donations:
    To transfer donations directly to Wingspan, the overseas bank may also ask for the following information:
    SWIFT code: WPACNZ2W
    SORT code: 03 1545
    BSB #: 03 1545
    IBAN #: 03 1545 0006730 00

  • Contact Details


    If you have any questions about our terms please contact us at:

    Wingspan National Bird of Prey Centre
    Paradise Valley Road
    Ngongataha, Rotorua 3072, NZ
    Phone (07) 357 4469 (+64 7) 357 4469

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